Refund policy

Returns

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nicci@designerflorist.co.nz.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Because of the nature of flowers and plants please take a photo of the damages ON ARRIVAL.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants)
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nicci@designerflorist.co.nz.

 

Consumer Guarantees Act

Nothing in these terms and conditions limits your rights under the Consumer Guarantees Act 1993.
We are very happy to play by the rules.